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How to fix transactions not showing in hardware wallet

Transactions Missing in Hardware Wallets | Users Demand Urgent Fix

By

Elena Ivanova

May 18, 2025, 10:28 AM

Edited By

Omar El-Sayed

Updated

May 18, 2025, 11:43 AM

2 minutes reading time

A Trezor hardware wallet showing missing Dogecoin transactions compared to the companion app display

A rising tide of frustration surrounds users of Trezor hardware wallets, particularly those dealing with Dogecoin transactions. Many are reporting discrepancies where funds appear on mobile devices but are missing from desktop applications, sparking concerns about wallet reliability and asset security.

What's Going On?

People are voicing their discontent over a significant issue with Trezorโ€™s wallet functionality. Users observe that funds visible in the Trezor mobile app are not reflected when the wallet is connected to a PC.

In a vivid example, a Trezor 3 user shared that after transferring Dogecoin a while back, he saw the assets in his app. However, when connecting the wallet to a PC recently, the balance showed as zero. "I plugged my Trezor into my PC, and it showed zero balance for my Doge wallet," the user lamented.

Recent comments indicate that users may be pairing their mobile app with a passphrase wallet, possibly complicating how balances are displayed across devices. This suggests some users might face additional confusion due to multi-layered wallet setups.

Community Sentiments

  • Transparency Issues: There's wide discontent about the lack of clarity regarding transactions between the apps.

  • Support Demands: Many are seeking assistance on forums and user boards to untangle the inconsistencies.

  • Trust Decline: Concerns over wallet safety are growing, as individuals question the reliability of hardware wallets amid these issues.

Voices from the Users

"This shouldnโ€™t be happening. I need to see my balance everywhere!" - A concerned user.

"Most probably you paired the mobile app with a passphrase wallet." - Another user on the forums.

The overall mood leans negative as more users share similar experiences, leading some to hesitate about using hardware wallets in the future.

What's Next?

As discussions continue across forums, many are calling for Trezor to address the issue. โ€œHow will Trezor respond to these growing concerns?โ€ Some speculate they might announce a fix soon, but clarity is still missing. The urgency for a statement from Trezor increases as more people demand timely resolutions for their worries.

Key Insights

  • ๐Ÿ’” Many users report missing transactions on desktop wallets.

  • ๐Ÿ” Queries regarding passphrase wallets arise, adding to the confusion.

  • โš ๏ธ "This sets a worrying trend for hardware wallets," noted another commenter.

The crypto community is keenly watching how Trezor will manage this challenge. Will their response restore confidence among users, or will it lead to a further decline in trust?

Looking Ahead

Fresh insights suggest Trezor may have to prioritize these transaction visibility issues. Sources indicate a solid possibility that an update will arrive to resolve discrepancies that have users on edge. As affected individuals continue to demand swift action via forums, pressure mounts on Trezor to act decisively in order to maintain user loyalty and assurance in their hardware solutions.