Post Auction Trouble | Buyer Faces Roadblocks After Vehicle Sale
A seller recounts a troubling experience after selling their vehicle on Bring A Trailer, revealing the ongoing fiasco with the transaction facilitated by Caramel Dealer Services. As the dust settles, the seller is left with unanswered questions and a frustrating lack of communication from both the buyer's chosen service and the auction house.
The Transaction That Went Awry
After successfully completing a sale, the seller found themselves caught in a tangled web of delays and financial discrepancies. The buyer chose Caramel Dealer Services to facilitate the payment process, which involved wiring the purchase amount to the service, responsible for forwarding the equity and a payoff amount to the seller’s bank. However, the check sent by Caramel bounced, and despite receiving equity, the seller is shocked to be still responsible for the bank loan on a vehicle they no longer own.
In an attempt to resolve this issue, the seller reached out to Caramel multiple times, only to be met with silence on calls and informal email responses. This situation escalated when the seller reported that a replacement check was supposedly sent via priority overnight mail, yet the bank confirmed no check was received. As frustration mounted, the seller's call with Caramel's CEO reportedly lacked empathy, leaving them feeling blamed for the service’s failures. "The accounting error was simply dismissed, insinuating it was all my problem," they recounted.
Community Reactions Echo Similar Concerns
The seller’s plight resonated with others who shared their encounters using Caramel, indicating a troubling trend in customer service. From promises broken to funds mishandled, the sentiment expressed among users is overwhelmingly negative, with several noting the extreme delays and runarounds they faced during transactions. "I’ve never dealt with anything like this in my entire life," one user lamented.
While Bring A Trailer recommends Caramel services, reports suggest that many users unknowingly fall victim to the complications that arise, often left without actionable support. One comment summarized it perfectly: "Do not, under any circumstances, agree to using this service as a seller or a buyer."
As users keep their lookout for resolution, the impact of this community-wide issue grows. Former buyers and sellers warn others about the pitfalls of using Caramel, frequently recounting their frustrations in detail—suggesting potential lawsuits and heightened media visibility as necessary steps to hold the service accountable.
Key Takeaways
△ The CEO’s dismissive attitude raises questions about company accountability.
▽ Overwhelming negative sentiment with users facing similar issues.
※ "It took four months before I had a title," remarked a frustrated seller.
The clock is ticking, and as the seller awaits resolution on the bounced check and Caramel's further actions, their experience remains a cautionary tale amidst an ongoing conversation about trust and transparency in auto sales. Will this saga end with a resolution or leave other users at risk for future transactions?