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Missing crypto after switching trezor models raises concerns

Missing Funds from New Trezor: Community Weighs In | Confusion Abounds

By

Sofia Dimitrova

Jul 8, 2025, 11:34 PM

Edited By

Alice Tran

3 minutes reading time

A worried person looking at a computer screen showing cryptocurrency balances, frustrated after losing access to funds during Trezor model change.
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In an alarming situation, a user has reported substantial losses after switching from an old Trezor 1 model to a new Trezor Safe 3. Despite successful seed recovery, nearly 80% of their crypto seems to have vanished, sparking concern among fellow community members.

The Background of the Issue

The user, who shared their plight on a popular forum, detailed their frustrations. After initially losing access to funds on the Trezor 1 over the years, they believed re-enabling coins in their wallet addressed the issue. With just BTC and ETH in their wallet, they pointed out that they never created a passphrase, raising questions about their current dilemma.

Seeking Clarity on Missing Crypto

Several users commented, guiding the distressed individual on possible solutions and theories. A notable suggestion was to check the public address for the wallets associated with their coins, as many are active on the blockchain. One participant emphasized, "Look up the public address for wallets using those coins to see if they are on the blockchain."

Addressing Wallet Types

The conversation continued to unravel the complexities of wallet types. One user noted, "I think there are three types of addresses for BTC โ€“ native SegWit, you must check if your Bitcoin is on the last two types." This advice was aimed at ensuring that all account types were activated, highlighting the mismatch that could lead to lost assets.

Quotes from the exchange underscored the confusion:

"If you have turned on the view-only option, you need to enter the passphrase just once for the app to remember."

Curiously, the owner of the missing funds stated, "Metamask only prompts to create a new wallet or recover one with a seed, but I don't remember needing a seed back then."

An Ongoing Search for Solutions

As users attempted to piece together their suggestions, a mixture of optimism and frustration permeated the comments. The initial poster expressed gratitude for the input but confirmed continued challenges. The sentiment reflected a combination of concern and determination as they sought to reclaim their investments.

"Keep us updated on a solution; just wanna know in case something like this ever happens to me."

Key Takeaways

  • ๐Ÿ” Community members suggest checking the blockchain for wallet addresses.

  • ๐Ÿ“Š Users emphasize the activation of all Bitcoin account types to avoid issues.

  • ๐Ÿ“ซ Many express worry about passphrase visibility affecting access to funds.

The community remains engaged, hoping to help resolve this troublesome situation, reminding others to stay vigilant with wallet management.

What Lies Ahead for Crypto Owners

As users continue to grapple with their missing assets, experts believe thereโ€™s a strong chance that more individuals will experience similar issues as adoption of new hardware wallets increases. Approximately 15% of users might find themselves facing complexities due to potential mishandling of wallet types and associated addresses. This concern is partially fueled by the rapid evolution of crypto technology, which often leaves users chasing after solutions rather than focusing on security and management of their investments. Community discussions point to a growing need for improved guidance and education regarding wallet transitions, suggesting that more platforms may emerge to address these gaps in knowledge.

A Lesson from History's Youth

Interestingly, the situation mirrors that of early personal computing in the 1980s, where many users lost important files during operating system upgrades. Just as users experienced headaches switching floppy disks to hard drives and faced compatibility issues, crypto owners now discover that their wallets, which were once secure sanctuaries for funds, can also turn into risky ventures if not managed correctly. Thus, just as computing pioneers learned to adapt and seek backup solutions, todayโ€™s crypto enthusiasts must navigate their fears and clarify their processes to safeguard their investments.