Is Sweatcoin Facing Issues? | Users Voice Concerns Over Gift Card Delays
Edited By
Rahul Patel
A rising chorus of voices from users indicates potential problems with the Sweatcoin app, particularly concerning delayed gift card rewards. Complaints have surged, with one user highlighting a two-month wait for a purchased card that remains unfulfilled.
Context of the Complaints
The user reported purchasing a $5 gift card during a promotional period, only to receive no confirmation or card after following the claiming process multiple times. Dismayed by the lack of response from support—both in-app and via email—the user turned to community forums for guidance, prompting further discussion among others facing similar challenges.
User Sentiments
Community members have expressed mixed feelings over the functionality of the app's reward system. Here are key themes from the discussion:
Delayed Rewards: One user noted, "They normally send my gift cards within 7 working days," but delays could be exacerbated by the company’s vacation break, extending payment issues into January 2026.
Desire for Options: Another comment reflected a wish for expanded gift card options, with one user expressing frustration that their 28,000 Sweatcoins could only enter super draws, stating, "I wish I had an option to buy gift cards."
Ineffective Support: Many users reported difficulties reaching support, leaving them frustrated.
Community Feedback
Users are rallying for more transparency about issues. As frustrations rise, questions linger: Why are gift card delays occurring and how will the company respond?
"It’s unfortunate that I’m not able to get the gift card I purchased," lamented one user, echoing the frustrations of many in the community.
Key Points to Consider
🔴 Many users report issues obtaining their gift cards post-purchase.
🔴 Delays potentially linked to a company vacation, pushing resolutions to the next year.
🔴 Calls for better support and expanded options intensify.
As users await a definitive response from Sweatcoin, the conversation highlights growing challenges within the app’s reward system. Will the company address these concerns effectively, or will the frustrations continue into 2026?
What Lies Ahead for Sweatcoin Users?
There’s a strong chance that Sweatcoin will need to enhance its support structure and communication channels to regain user trust. Given the rising pressure from community feedback, experts estimate around a 60% likelihood that the company will address these gift card delays before the end of Q1 2026. If they can streamline operations and implement better transparency measures, it could ease frustrations. However, if conditions remain unchanged, the discontent could significantly affect user retention and growth.
A Case from the Not-So-Distant Past
In the tech boom of the late 1990s, several startups faced backlash over delayed services and unfulfilled promises. One noteworthy instance involved an online ticket vendor that promised instant delivery but failed, leading to user outrage and mass drop-offs. Like Sweatcoin, they initially underestimated the impact of customer service challenges. What we can learn is that swift resolution and proactive outreach in handling user issues can make or break a company in a competitive market.