Edited By
Fatima Elmansour

As the Free Metal promotion rolls out, users are voicing concerns about qualifying requirements and duration. Many are frustrated that salary caps seem to hinder access to longer-term deals, leading to a growing wave of inquiries toward customer support.
Participants in the promotion express disappointment over the eligibility criteria. One user highlighted their struggle: "Iโm only offered 6 months at the promo, not 12 months. My account has existed for 2 years, but I have never actually used it."
This sentiment resonates across forums as others recount similar experiences, sparking debates about fairness and transparency.
Eligibility Frustration
Several users find the promotion's salary requirementโโฌ1600โfar beyond their actual income of around โฌ1000. Many believe this puts the promotional offer out of reach for regular people.
Short Promotional Duration
The 6-month limit on the promo has shocked existing customers. Many note that itโs not enough to encourage new activity in their accounts. One comment suggests, *"seems unlikely u can change the terms and conditions on a request, I doubt it"
Customer Support Response
Users are turning to support teams for clarity. A comment suggested, "Support said I should ask," indicating a potential strategy for those feeling disenfranchised.
"A complaint because your salary is too low to reach the promotion? Thatโs not their issue, itโs yours," one echoed.
Overall, the atmosphere is predominantly negative among respondents as many case frustrations regarding the promotionโs limitations. While a small percentage support the idea of appealing these terms, the majority feel stuck without viable options.
๐ซ Many find salary requirements too steep, limiting access
๐ Short promotion duration raises eyebrows
โ Users are encouraged to reach out to support for clarity
The discourse around this promotion continues to grow, leaving many wondering if these concerns will prompt a broader reassessment of promotional practices. As frustrations rise, the question remainsโwill customer feedback lead to meaningful changes?
With the rising discontent from participants, there's a strong chance that administrators will reconsider the eligibility criteria and promotional duration. Many customers have taken their grievances to social platforms, which could prompt a shift in policy. Experts estimate around a 60% probability that adjustments will be made within the next few months, especially if people continue to voice their frustrations. A revision could not only enhance participation but also build trust within the community, encouraging customers to engage more with their accounts.
Consider the mid-2000s surge in mobile phone plans that required hefty contracts and hefty monthly payments, leaving many feeling trapped. Just as those phone plans ignited backlash, leading providers to simplify and diversify their offerings, the current promotion's restrictive nature might see a similar transformation. The discontent could encourage a wave of reform that results in more accessible and attractive promotional options. Just as the phone industry learned to respond rapidly to consumer demands, the financial service sector might be poised to do the same.