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Revolut claims user violated terms over crypto trading

Users React to Revolut's Crypto Trading Suspension | Rising Controversy Over Account Flags

By

Alice Johnson

Apr 25, 2025, 10:41 PM

Updated

Apr 27, 2025, 01:56 PM

Brief read

A smartphone screen displays a notification from Revolut about a terms violation for crypto trading, with a concerned user in the background.

A growing number of users are lashing out at Revolut after reports of accounts being flagged for cryptocurrency trading. Several individuals claim the fintech company suspended their accounts unexpectedly, citing violations of terms related to trading activities.

User Claims Ignite Debate

One customer shared that after three years of hassle-free transactions to exchanges like Coinbase, Revolut contacted them about a supposed breach of Clause 11 in their terms and conditions. The response from customer service noted concern over trading activity, stating, "They want to keep you chained to their platform."

Interestingly, discussions on various forums reveal that many customers experienced similar issues regarding the classification of their transactions.

Main Issues Identified

  1. Trading Activity Classification: Users noted that frequent cryptocurrency purchases might lead the bank to label them as traders. One user remarked, "An individual can also be a trader."

  2. Lack of Transparency: Frustration over unclear reasons for account suspensions was prevalent. A common question emerged: "Why allow transfers to exchanges if theyโ€™re against the rules?"

  3. Arbitrage Concerns: Some suggested that while trading on platforms isn't explicitly forbidden, activities like arbitrage may trigger account flags. "Buying and selling cryptocurrencies isnโ€™t the issue, but sending to exchanges is, they say," explained a user.

"Bitcoin is permissionless," another added, emphasizing the community's sentiment against restrictions.

Key Points to Consider

  • โ–ณ Users report accounts being flagged for perceived trading violations.

  • โ–ฝ Calls for transparency in account evaluation criteria are growing.

  • โ€ป "They want to keep you chained to their platform," a user stated in frustration.

As complaints grow, will Revolut respond with clearer guidelines on crypto trading? The situation remains fluid, and users are watching closely.