Revolut Users Voice Concerns | SEPA Payment Delays Spark Frustration
Edited By
David Lee
A growing number of Revolut customers are expressing frustration over delayed SEPA payments. A user reported sending money on April 11, yet the funds remain unreceived days later, raising eyebrows amid increasing scrutiny of digital banking timelines.
Background on the Issue
Users have relied on Revolut for quick and cut-rate services. However, this recent instance has left some questioning the efficiency of the payment process. The original post detailed an expected payment that was due to arrive by April 15, yet the funds still had not reflected in the account. "It was sent 11.4 on Friday, it's already 15.4 Tomorrow is the 3rd day," the user lamented.
Users Raise Valid Concerns
Three critical themes emerged from comments regarding the delays:
Payment Processing Time: Customers reminded others that SEPA payments typically complete within 1-2 business days. One user claimed, "It's usually the next business day," addressing the confusion on processing time. Still, others expressed doubts based on personal experience, suggesting problems with the sending bank may exist.
Reliability of Information: Trust in the initial notification was questioned. A commenter suggested, "Are you sure you can believe whoever said they send money?" prompting skepticism about the reliability of third-party notifications.
Customer Support Response: Users appear to be awaiting a formal response from Revolut. Some detailed how customer support had yet to clarify these issues, leading to more uncertainty among users.
"Stop speculating; the scheme’s rules suggest a maximum of 2 business days for SEPA payments."
— Commenter insight on typical banking norms.
While some users seem unconcerned, a blend of irritation and confusion dominates the conversation.
Key Insights
💬 "Revolut tracking says should be received today 23:59 max."
🔄 Some users propose that external bank delays could be a reason for the lag.
🚨 Revolut's customer support has yet to address these widespread concerns.
Questions remain: How will Revolut handle this growing discomfort, and what changes could be made to prevent future issues? The situation continues to unfold as users await clearer answers.