Revolut Users Slam App's Root Detection | Requests to Factory Reset Phones Spark Outrage
Edited By
Fatima Zohra
A wave of frustrated Revolut users is sounding the alarm over an unexpected technical glitch. Starting March 31, 2025, many discovered they could not access their accounts, as the app insists on a factory reset under the false claim that their devices are rooted. This issue has led to growing concerns and two-way conversations among app users, pushing the popular fintech service into the spotlight.
The situation unfolded after widespread reports emerged indicating that users, particularly those with the Redmi Note 8 Pro, were unable to use Revolut without complying with a factory reset they deem unnecessary. "I’ve never rooted the phone I’m using," one user shared, highlighting the confusion many feel regarding this app malfunction. Users have sworn by their devices, claiming they have had no issues until recently.
What’s Behind the Backlash?
Interestingly, users are questioning Revolut's app integrity checks, which seem to erroneously flag some devices as compromised. The conflict stems from a Play Integrity Test that many older devices fail, compelling them to face potential data loss through factory resets — a demand that many consider unreasonable.
Social media is buzzing with users expressing their angst. "I can’t access my money for three days. Unacceptable!" lamented one frustrated user. Another added, "Factory reset won’t help! It’s a shame Revolut is pressuring users to discard perfectly functional phones."
This sudden change poses a significant challenge for the app's community, as users now feel trapped and unsure of how to regain access to their funds. Adding fuel to the fire are mixed messages from Revolut’s support team, which has been unable to provide a concrete solution, leading to a blend of frustration and skepticism.
Community Concerns and Responses
As discussions unfold, three main themes emerge:
Device Compatibility: Many users stress that the issue spans multiple devices, hinting it’s not isolated to just one model.
Miscommunication: The lack of clear guidance from Revolut has only heightened the community's concerns.
App Integrity Checks: A large number of complaints focus on the app’s validity checks being overly aggressive.
"The timing seems suspicious, especially after an update," noted one community member, hinting at a correlation between recent changes and new problems.
The sentiment leans predominantly negative, with many users scrambling for answers. Current complaints range from accessibility issues to outright accusations of poor customer service, culminating in a divide between user expectations and Revolut's operational decisions.
Key Observations
⚠️ Many users report being incorrectly flagged, indicating a systemic bug in the app.
📞 Revolut has attempted to address complaints via direct messages, but responses appear slow and unsatisfactory to the agitated clientele.
🤔 Some users suggest checking for beta versions, as this may contribute to the app's erroneous assessments.
As the unfolding story attracts broader attention, the application’s future lies in its response to customer dissatisfaction. Will Revolut step up to clarify procedures and rectify the situation? Or will more users join the ranks of frustrated individuals unable to trust their financial management app?