Security Hold Drama | 30-Day Saga of Crypto Withdrawal on Gemini
Edited By
Maya Singh
A security hold on a Gemini account has sparked frustration among users. After a failed crypto withdrawal attempt on December 6, 2025, one individual shared their timeline revealing a slow resolution process that took nearly 30 days.
Timeline Breakdown: From Frustration to Resolution
On December 6, the account holder attempted to withdraw crypto, only to find a new security hold had been placed on their account without prior notification.
Key events unfolded as follows:
December 6, 2025, 9:45 PM: Submitted a ticket to Gemini.
December 6, 2025, 9:47 PM: Received an email requesting identity verification via the Gemini Drop Zone.
December 9, 2025, 12:15 PM: Confirmed submission of requested identity documentation.
December 16, 2025, 10:17 AM: Gemini reported the account was still under review.
December 24, 2025, 5:49 AM: Additional information required from the account holder.
January 5, 2025, 11:00 AM: Withdrawal attempted again; successful as the hold was lifted.
"Communication was intermittent with long gaps between responses" - Account Holder
User Experiences Reveal Common Issues
This saga is not unique. Several people echoed similar stories:
One user recounted reaching out on December 10 after a security hold on their account due to a small BTC withdrawal. Their issue resolved by January 2.
Another shared that their struggle began on December 4 and finally succeeded only after persistent follow-ups.
Key Observations from Users
Many users are expressing dissatisfaction with response times from Gemini. Here are the standout themes:
Persistent Communication: Regular follow-ups seem crucial. One user emailed every other day until their issue was fixed.
Time Delay: On average, resolutions appear to take about a month. Users suggest it’s a norm rather than an exception at Gemini.
Key Takeaways on Gemini's Security Review Process
▷ Average resolution time for security holds is approximately 30 days.
🔄 Regular follow-ups increase chances of quicker responses from support teams.
“I didn’t have to reset my password,” noted one user, hinting at varied experiences.
Interestingly, despite the frustrations, some users noted that Gemini is reportedly working on improving their response times in 2025. Will they succeed in restoring customer trust? The crypto community certainly awaits answers.
Insights on Future Trends in Crypto Security Holds
There’s a strong chance that Gemini will enhance its support services in response to the ongoing frustrations among people. Experts estimate that if the current average resolution time of 30 days persists, they could lose a significant portion of their user base, potentially leading to a decrease in market share. As the crypto community demands quicker and more transparent processes, Gemini may adopt more automated features for identity verification, cutting resolution times by half. Without immediate improvements, the risk of losing credibility among customers could lead them to explore other platforms where security holds are handled more efficiently, particularly with alternatives entering the market in 2025.
Historical Echoes in Service Delays
Consider the chaos surrounding major airlines during the COVID-19 pandemic in 2020. Customers faced extensive delays and cancellations, mirroring the frustrations seen in Gemini’s account holds. Just as people were urged to remain patient while airlines sorted new safety protocols, today’s crypto users find themselves in a similar position—reliant on firms to ensure timely resolutions. As passengers eventually shifted their loyalty to more dependable airlines, we may soon see crypto enthusiasts migrate to platforms that better prioritize customer service and clear communication, striking a chord between modern finance and past service industry struggles.