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Why aren't media outlets covering cb's customer issues?

Media Silence | Are Thieves Running Coinbase?

By

Rahul Mehta

Jul 8, 2025, 04:35 AM

Edited By

Nate Robinson

2 minutes reading time

A representation of media outlets ignoring serious customer service issues related to CB, with an image of a news desk and a concerned person looking at a computer screen.
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A rising tide of voices questions why mainstream media overlooks alleged misconduct by Coinbase. Users express frustration over the platform's handling of account issues, lack of customer support, and freezing of funds.

Context and Growing Concern

The crypto community is buzzing with claims that Coinbase is mishandling customer accounts and facilitating scams. Some users suggest that media fear negative press when it comes to crypto, causing them to hold back on potentially explosive stories.

"I can't believe what they're getting away with," lamented one disgruntled individual. As the crypto market grows in popularity, user dissatisfaction appears to be rising, leading to open discussions on various forums.

Reaction from the Community

Consumer complaints are mounting over several common themes:

  • Customer Service: Users criticize the lack of support, describing issues with account freezes and unanswered requests. "The practice of copy-pasting responses is offensive," one user noted.

  • Scams and Fraud: Some claim that Coinbase's lax policies invite scammers to exploit the platform. "They're encouraging scammers to use their platform. Itโ€™s obvious," said another.

  • Potential Legal Action: The potential for class action lawsuits looms large as users demand accountability. "We should be seeing lawsuits by now based on all of these issues," expressed a concerned individual.

User Viewpoints

"This smells like PayPal hate from the mid-2000s," suggested a community member, illustrating the skepticism directed towards centralized payment systems.

Community sentiment reflects a mix of outrage and defiance. While some users report positive experiences, voices of discontent dominate the discussion. "Been using Coinbase for several years, and not a single issue,โ€ admits a satisfied customer.

Key Insights

  • ๐Ÿ”น A growing number of voices criticize customer support issues.

  • ๐Ÿ”ธ Users report scams proliferating on the platform.

  • โš ๏ธ Legal action may emerge as frustration festers.

As Coinbase continues its ascent amid the crypto boom, the pressure on media to cover these issues might soon become untenable. Will the spotlight finally turn on them? It seems only time will tell as this developing story unfolds.

What Lies Ahead for Coinbase?

Experts estimate there's a strong chance that as customer dissatisfaction continues to swell, we might see increasing pressure on regulators to step in. If media coverage picks up momentum, the scrutiny could spark legal action from aggrieved users, with class-action lawsuits looming as a potential outcome. As Coinbase grapples with its reputation, it might also be forced to refine its customer service practices. If these issues are not addressed swiftly, experts believe the company's position in the market could weaken, leading to a notable decline in user trust and engagement.

A Shadow from the Past

Looking back at the late 1990s, the rise and fall of several dot-com companies can serve as a unique context for today's challenges facing Coinbase. Much like those internet startups that promised revolutionary change yet faltered under pressure and public scrutiny, Coinbase might be treading a similar path. Just as those companies faced backlash for poor user experiences and lack of accountability, the current complaints around Coinbase reflect a crucial turning point where customer trust is put to the test. The parallels remind us that history often repeats itself, especially in fast-evolving industries where the promise of innovation must be matched by responsible practices.