Is Gemini the Slowest Exchange? | Users Share Frustrations
Edited By
Miyuki Tanaka
A wave of discontent is rising among people after a recent experience with Gemini. Some claim the exchange's withdrawal process is fraught with delays and additional hurdles, raising questions about its reliability in the cryptocurrency market.
User Experience Highlights
Many reports have emerged detailing the difficulties faced when trying to withdraw funds. One recent account by a new user emphasizes the drawn-out process involved in moving crypto off the platform. After the initial sign-up and purchase of $100 worth of cryptocurrency, the frustration began.
The individual shared, “I get an error message that there’s a delay on my account and to message their team.” After notifying support, they received a response asking for further verification, which included sending a selfie with their ID. After complying, the user's saga continued with requests for proof of income.
Contrasting Experiences
Interestingly, not everyone shares this sentiment. Some long-time users, like one who stated, "I just transferred my bitcoin from Gemini to Cash App and it took 5 minutes," signal a stark contrast in experiences. Another user commented, "Been using Gemini for years, moved tens of thousands. Never had any issues."
These voices highlight a mix of experiences where some report seamless transactions while others face significant challenges.
Issues Highlighted by Users
People have voiced their concerns mainly focusing on three themes:
Withdrawal Delays: Many users report delays when attempting to withdraw their cryptocurrency.
Additional Verification Requests: Users find it confusing and frustrating to face repeated KYC requests after initial compliance.
Customer Support Response Time: Numerous users have criticized the slow response times from support, calling for a more efficient communication system.
Key Takeaways
🚧 A significant number of complaints center around the withdrawal process, stating it is overly complicated.
🕑 Response times from customer support draw criticism for being slow and unhelpful.
📈 Conversely, long-time users commend smooth transactions, adding a layer of complexity to the issue.
"I don’t appreciate being given the runaround. They should list all steps in one email," remarked the frustrated user.
This developing story continues to draw attention across forums as people weigh the pros and cons of using Gemini. Will the exchange adapt to meet user demands, or will frustrations grow? Only time will tell.