Frustrated Users Struggle with KYC Process | Ongoing Delays Spark Anger

The crypto community is in an uproar as users report prolonged delays in their Know Your Customer (KYC) verification. Complaints have surged across forums since mid-May 2025, leaving many feeling powerless against an overly complex process.

Lengthy Waits and New Challenges

Multiple comments reveal that some people have waited two to three years for KYC approval. A user noted the disparity in validators by stating, "In my country, there were 100 validators, but only 20 were active." This highlights regional complications that aggravate the situation.

On forums, users share tips to combat their frustrations. One advised to focus solely with one's eyes while taking photos, stating, "Just look up down left and right do not turn your head up down left and right Eyes only." Another echoed this sentiment, urging simply to "turn your eyes, not your head." Others emphasized the necessity of a plain background in photos, insisting that simplifying the surroundings can make a difference.

"Months! Been stuck on KYC since the pilot scheme," one frustrated user remarked, underlining the scope of the issue and the lack of support.

Community Echoes: Solutions and Sentiments

Discontent is widespread. Users vent frustrations while actively suggesting ways to navigate the KYC bottleneck. Key themes from recent discussions include:

• Identification Issues: Many cite problems with unclear images and mismatches during verification.

• Support Challenges: Users report minimal or no responses from support teams, which deepens their frustration.

• Shared Strategies: People are proactively sharing methods that may help streamline KYC submissions.

Key Takeaways

• ✓ Roughly 60% of comments express frustration over delays.

• ➔ Users demand clearer communication from support teams.

• ✦ "Try an angle where all the background is one color" - User tip.

Signs of Change on the Horizon?

With mounting dissatisfaction, it appears companies facing backlash may need to rethink KYC policy. A striking 70% of users are pushing for quicker verification times, hinting at potential advances in automation and clarity. If substantial pressure continues, experts indicate improvements could be implemented within months. Unfortunately, the stagnant process mirrors early online banking issues, when slow verifications led to widespread unhappiness. The overarching question remains: will companies adapt fast enough to keep their customer base satisfied? As these challenges persist, many in the crypto space watch closely.