3DS Verification Issues | Users Frustrated by Revolut App Glitch

A rising number of people are expressing concern over a persistent 3DS Verification Failure message when trying to add money via the Revolut app. Many users report that their banks are not sending the necessary verification texts, heightening the frustration.

Context of the Issue

Several users on forums have detailed their struggles with the Revolut app, indicating that the problem lies beyond their control. Despite reaching out to their banks for support, many found that the banks could not identify any issues on their side. One user stated, "The bank says they can see nothing on their end to say it shouldn’t be working, and that it’s a Revolut issue."

Key Themes Identified

• Bank App Conflicts: Users are experiencing issues where notifications are not pushed through their banking apps, causing delays in top-ups.

• Revolut's Communication: Many feel frustrated with Revolut's lack of responsive customer service. One comment noted, "Tried contacting Revolut on Facebook and got one response, and then nothing since then."

• Mismatch in Notifications: Some people reported that security texts were sporadically received via SMS, but not through their banking app.

p>Interestingly, one user revealed they were able to find pending notifications in their banking app by navigating to a specific section. They suggested, "If you find it, try topping up again, then go into that section in your banking app, the authorization request will be there to approve." p>

Community Reaction

The response from the forum community showcases a mix of confusion and support. While some express dissatisfaction with how their banks communicate, others provide helpful tips to bypass the issue. The sentiment among many appears mostly negative, pointing toward a systemic issue rather than individual complaints.

Quote to Note

"Honestly a very good suggestion! I just checked there and nope, the security texts are only going through to SMS, not my banking app!"

Key Takeaways

• 🔹 Some banks may not support the 3DS verification method, leading to these issues.

• 🔸 Effective communication from Revolut could significantly improve user experiences.

• 💡 Tapping into the notifications section in banking apps may offer a quick fix for some.

As the frustration mounts, will Revolut address these concerns promptly? Only time will tell.