Edited By
Omar El-Sayed

A wave of frustration from Kraken users grows as the exchange struggles to deliver 1099-DA forms on time for tax season. The revised deadline, March 17, has come and gone, leaving many investors questioning Kraken's reliability.
Many clients express anxiety about filing their taxes without essential documentation. "I pay a lot of money to an accountant to complete my personal and business taxes on time," remarked a long-time Kraken supporter. "I won't file an extension because of a missing 1099."
Interestingly, the IRS allows extensions until October 15, which could alleviate some pressure. Experts note that filing an extension is a common practice and does not trigger additional scrutiny from the IRS. "Don't panic, and consider extending your return as an option to give you more time," a tax advisor emphasized.
Three main sentiments emerged from user comments regarding Kraken's mishaps:
Incompetence: Users are frustrated with Kraken, feeling that timely delivery of forms is part of standard service. โThese guys have partnered with Koinly and want us to pay them to make up for their own delays,โ said one user, critical of additional costs.
Trust Issues: Longtime customers, once loyal, are reconsidering their ties. โIโve been with Kraken for years, but this 1099 issue is NOT ACCEPTABLE,โ another user stated.
Tax Strategies: Some users are now contemplating their filing strategies due to the delay, weighing their options between filing incomplete returns or pushing back deadlines.
โItโs like waiting at an airport and the flight keeps getting delayed,โ a user quipped, capturing shared frustrations.
๐น Taxpayers can extend their return deadline to October 15 for complete submissions.
๐ธ Filing with incomplete info may lead to mistakes and further complications.
๐ถ Users are encouraged to make estimated payments to avoid underpayment charges, which could be as high as 7% annually.
Curiously, despite the delays, filing an extension is not an option many peers utilized before. Many now find themselves in uncharted territory as they navigate these new tax challenges. It remains to be seen how Kraken will address these issues moving forward.
As Kraken grapples with its ongoing issues around timely tax documentation, there's a strong possibility that the exchange may choose to improve its customer service protocols and communication strategies. Experts estimate around a 70% chance that Kraken will implement changes in response to user frustrations, aiming to rebuild trust among long-time clients. Additionally, many investors might lean toward filing extensions as they prioritize accuracy over speed. This could lead to a rise in extension filings, with as many as 40% of Kraken users potentially opting for this route. As the dust settles, if Kraken manages to address its service lapses, it may emerge stronger, but the reputational damage could linger for a while.
Reflecting on past difficulties, the Great Northeastern Blizzard of 1978 serves as a curious parallel. During that time, citizens were caught off guard by a sudden snowstorm that left many stranded without basic necessities. Just as Kraken users deal with the unexpected delays in tax forms, those in New England grappled with isolation and uncertainty. In both scenarios, a breakdown in expected servicesโbe it documentation or essential public servicesโprompted strong community responses and adaptations. Just as past residents learned to prepare better for future storms, todayโs investors may consider proactive measures like regular documentation checks and diversified financial strategies to avoid similar stresses down the line.