Cannot Read Partly Signed PSBT QR | Users Frustrated with Nunchuck App
Edited By
David Lee
In a developing situation, users are voicing their frustrations over the Nunchuck app’s inability to read partly signed PSBT QR codes generated by the Coldcard Q device. This issue has been particularly troubling for those operating multimodal wallets, as customer support from Coinkite has been largely unresponsive.
The User Experience
One user detailed their struggles, explaining that after successfully creating a multisig wallet with Coldcard, they faced a hiccup when attempting to send transactions. While the Coldcard device reads signatures correctly for each key, it fails to recognize the partly signed PSBT within the Nunchuck app.
"It acts just like a camera," the user stated, pointing to a potential flaw in the app’s QR recognition capabilities. This predicament has put a damper on their transactions, as multiple attempts led to the same result, making the technology feel unreliable.
Interestingly, some users noticed that earlier transactions with fewer UTXOs went smoothly, raising concerns about the Nunchuck app's ability to handle more complex transactions. One commenter highlighted that when using a single UTXO, the signature imported without issue, but subsequent attempts with multiple UTXOs were met with frustration due to dense QR codes.
Sentiment Among Users
The broader community seems divided on this issue. A blend of confusion and exasperation permeates discussions, with some participants speculating on fixes such as simplifying or enlarging the QR codes for better recognition.
"I think the next update will need a way to grow or simplify QR," one member offered.
Key Themes Emerging from Discussions
Technical Challenges: Many users echo concerns about the compatibility and reliability of the Coldcard Q with the Nunchuck app, especially regarding QR code readability.
Support Frustrations: Users report a lack of effective communication from Coinkite, often receiving impersonal, automated responses which heighten their dissatisfaction.
Call for Updates: The user community is advocating for updates that address these QR code size and recognition issues, underlining a need for swift resolutions.
Community Impact
This ongoing issue has drawn attention to potential gaps in product support and user assistance for Coldcard and Nunchuck users. As discussions persist, individuals are organizing around shared experiences, seeking not just solutions but accountability from Coinkite. Users are clearly eager for answers, and the silence from customer service only amplifies their sense of neglect.
Key Takeaways
△ Users report Nunchuck struggles with partly signed PSBT QR codes.
▽ Customer support from Coinkite remains largely unresponsive, causing frustration.
※ "It acts just like a camera," underscoring the app's limitations.
As the conversation continues, many might wonder: what solutions can be developed to enhance the user experience with these crypto tools? The next steps from Coinkite could hold significant implications for user retention and satisfaction.