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Why coinbase users are shifting to gemini today

Coinbase Users Voice Frustrations Over Platform Issues | Conflicts Rise with Gemini

By

Liam Hargrove

May 11, 2025, 11:59 AM

Edited By

Olivia Smith

2 minutes reading time

A graphic showing a $75 bonus offer for signing up on Gemini with a promotional code

The ongoing struggles users face with Coinbase have ignited a heated discussion online. Recent claims suggest that people are experiencing account review delays and funds locked for extended periods, prompting some to explore alternatives like Gemini.

User Complaints Swell

Many users have voiced their concerns on forums, highlighting a surge in dissatisfaction regarding Coinbaseโ€™s service. One comment reads, "currently have $3k USD in security hold hell with Gemini", reflecting deep frustration among users.

"Just wait until Gemini screws you harder," another user pointedly warns, casting doubt on the reliability of other platforms.

Reports indicate that users are hesitant to trust Gemini, citing previous problems they faced while using Coinbase. Users claim the platform has been mostly reliable for several years but have become wary due to recent restrictions after changing account details.

Key Issues Facing Users

  1. Delays and Holds

Numerous users report significant account review delays after making account changes. This situation has led to frustration and actions to off-ramp their assets, seeking better management of funds.

  1. Hesitation Towards Alternatives

Despite the lure of signing up and receiving promotional funds, many are concerned about the reputation of alternatives like Gemini. One user noted, "I may have dabbled with it if I hadnโ€™t heard these stories", suggesting that negative experiences outweigh incentives.

  1. Trust in Crypto Platforms

User sentiment reflects a mix of skepticism and caution towards crypto exchanges. As one user stated, "I said f* it and off-ramped all my coins to my wallets"**, pointing to a growing desire for personal asset control.

Sentiment Analysis

The prevailing mood on user boards skews negative, with many expressing dissatisfaction and concern over the reliability of current platforms. Some see potential in Gemini but carry the scars of past experiences with their current platforms.

Key Insights:

  • โ–ณ Many users face significant account hold issues.

  • โ–ฝ Hesitation to trust alternate exchanges like Gemini is common.

  • โ€ป "Been 4 of the 3 days they said they'd get back to me" - Reflects ongoing frustrations.

As frustrations mount, the crypto community is left questioning which platform can truly meet their needs. The path forward may hinge on improving user trust and resolving these ongoing service issues efficiently.

What Lies Ahead for Crypto Users

As frustrations persist with platforms like Coinbase, thereโ€™s a strong chance that many users will gravitate toward decentralized solutions or peer-to-peer exchanges for better control of their assets. Experts estimate that within the next few months, about 30% of users may migrate to alternatives like decentralized finance (DeFi) platforms or focus on wallet management to circumvent issues with centralized exchanges. This shift will likely challenge established players, driving them to implement better customer support and transparency measures to regain trust in a skeptical market, emphasizing the need for improvements as competition rises.

When Caution Spoke Volumes

In the mid-2000s, the rise of online banking brought similar uncertainties. As more people began using digital platforms, many hesitated due to past experiences with security breaches and service outages, leading to a boom in fintech startups focusing on user-friendly security features. Like those early banking concerns, todayโ€™s crypto users face comparable doubts amid a growing pool of alternatives. This historical echo serves as a reminder that trust is hard-earned, yet even the biggest players can falter, but innovation usually paves the way for a more secure future ahead.