Changelly Locks Funds | Users Demand Change Amid Growing Frustration
In a troubling situation, Changelly users are sounding an alarm as their funds remain frozen for six months, ostensibly due to anti-money laundering (AML) reviews. This has fueled increased anger and confusion among those who have completed all requirements without any resolution.
Background on the Crisis
The issue began back in December 2024 when several transactions triggered Changelly's AML protocols. Users had complied fully with Know Your Customer (KYC) processes and submitted the necessary paperwork. But as of May 2025, many are still waiting for their money.
"I have sent all requested documents and still can't access my crypto," a user lamented.
Rising Frustrations and Suggestions
Users are not only sharing their personal struggles but are also mobilizing to take action against Changelly. Some complain about a lack of meaningful communication from the platform.
Communication Breakdown: Despite reaching out, many feel ignored. "Every follow-up feels pointless — just silence," one user remarked.
Escalating Efforts: To prompt change, some users suggest tanking Changelly’s Trustpilot ratings. "If we can lower their ratings below two stars, they’ll have to listen," a user stated.
Interestingly, another person mentioned that minor tweaks to submitted documents had successfully unlocked their funds, raising doubts about how many other users might be able to follow that path.
Community Mobilization
The sentiment on forums is shifting toward organized efforts to address the issue. Users are urging one another to report Changelly to authorities in Saint Vincent and the Grenadines, where the platform is registered. As one user pointed out, "Let’s not allow them to keep doing this to more people."
Addressing Legal Concerns
For those considering legal action, common questions include:
What type of lawyer should one consult for crypto issues?
What initial steps can victims take?
Has anyone successfully pursued action with a reputable attorney?
Key Insights
◼️ Users report feeling deceived, believing this is more about seizing funds than AML compliance.
🛑 Calls for collective action are growing, with mounting pressure on the company.
🔍 "They seem to be hiding behind vague policies," said a concerned user.
Final Thoughts
With many individuals feeling left in limbo, the situation begs the question: Will collective action from Changelly's users pressure the company to change its practices? Time will tell if these users can unite and turn their frustration into a tangible solution.