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Bitstamp freezes account over 13 year old deposit, warning issued

Bitstamp Freezes Account Over 13-Year-Old Deposit | Users Urged to Exercise Caution

By

Amina Noor

Jan 7, 2026, 01:15 AM

Updated

Jan 8, 2026, 02:59 PM

2 minutes reading time

A frustrated user looking at their computer screen with a frozen Bitstamp account page showing compliance issues.

Recent reports from Bitstamp reveal mounting concerns among people after the exchange froze an account tied to a $21,650 deposit made in 2013. Users are urging each other to think twice before using the exchange due to excessive documentation demands and account freezes.

Excessive Documentation: A User's Nightmare

A customer recently revealed Bitstamp's request for outdated employment documents and tax records dating back 13 years. Specifically, they're asking for salary slips or an employment contract from a long-ago job in Singapore and tax statements from that same year. After an unsuccessful appeal and submitting current income documentation, the individual says their account was frozen without further communication.

Among the comments circulating on forums, one person echoed a familiar sentiment:

"Never keep assets on an exchange."

This advice, once considered cautionary, now seems prudent. The increasing demand for documentation has raised numerous eyebrows, prompting questions about Bitstamp's operational integrity.

User Experiences Highlight Deteriorating Trust

Another commenter shared a similar experience. They believed the platform has a sort of quota for freezing accounts, linking it to regulatory compliance rather than individual cases. "They can show the government how effective they are in combating money laundering," the commenter noted, drawing comparisons to various industries where such practices may occur.

In light of these experiences, one person sarcastically remarked,

"Geez! People want CBDCs when your access to your own fiat money can easily be denied!"

This reaction underscores a growing sentiment of distrust toward centralized exchanges, with many users feeling vulnerable to unpredictable restrictions.

Key Insights from the Community

  • ๐Ÿ“‰ Rising Account Freezes: Reports indicate that Bitstamp is freezing accounts over relatively minor cryptocurrency amounts, which has alarmed many.

  • ๐Ÿšซ Documentation Demands: Users express frustration over extensive and outdated documentation requests for withdrawals after prolonged inactivity.

  • ๐Ÿ›‘ Distrust in the Exchange: A notable number of comments reflect a desire to distance themselves from Bitstamp, with some users considering alternative platforms.

A Shift in Cryptocurrency Norms?

Does this mean that cryptocurrency exchanges are headed towards stricter regulatory scrutiny? Many people are reconsidering their interactions with these platforms. Some are already exploring options elsewhere, with estimates suggesting that up to 30% might move away from Bitstamp in the coming months if current trends persist.

As concerns over account management and documentation continue to grow, will Bitstamp adjust its policies? If it fails to address these issues, it risks losing not only current users but also potential clientele moving forward.

Historical Parallels

History has shown that trust erodes quickly when consumers feel mistreated. Similar to the fallout from the Volkswagen emissions scandal, Bitstamp may face challenges in rebuilding trust. As more individuals share their stories, will exchanges like Bitstamp be compelled to reassess their practices?