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Understanding the action required notification in the app

New Concerns Arise Over Identity Verification In Crypto App | Users Question Timing and Data Requests

By

Aisha Khan

Jul 22, 2025, 09:44 AM

Edited By

Olivia Smith

Updated

Jul 23, 2025, 05:39 AM

2 minutes reading time

A smartphone displaying an 'Action Required' notification with a prompt for entering a Tax Identification Number.
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A growing number of individuals are reacting to an unexpected notification in a crypto app that demands personal data, including a Tax Identification Number. This has led to further scrutiny as users wonder about compliance and access to their assets after a lock-up period.

Users Share Mixed Reactions

Recent discussions on user boards reflect worries about the motives behind these requests. "Who said the concern is 'privacy'?" one user questioned, emphasizing that there are multiple layers to the issue. Several others have echoed this sentiment, arguing that the questioning tactics are anything but standard, especially since much of the requested information is already available to the app. "Are you compiling lists?" another user wondered. This skepticism raises flags about potential misuse of sensitive data.

Timing Raises Eyebrows

Commenters have been vocal about the surprising timing of this verification push. One user remarked, "I also got this and wondered why now since all these questions were asked years ago." Another added, "Probably we all did today," indicating a shared sense of confusion following the notification.

Security Precautions Suggested

In light of these developments, some users are taking precautions. One participant advised, "For extra security, set an anti-phishing code." Such measures highlight the community's proactive approach as they navigate increasing regulatory demands.

Compliance and Consequences

According to an official response, verification is essential for accessing services, which now require legal names, residential info, and regulatory details.

"To gain access to Nexo products, you need to verify your identity," they stated, stressing compliance in the current regulatory environment.

However, if users choose to withhold their Tax ID, they may face challenges in accessing their funds after the lock-up period ends, raising further concerns.

Key Points from User Reactions

  • โš  Users question the necessity of Tax ID for account access.

  • ๐Ÿ”„ Standard practices may be impacting trust in the app's motives.

  • ๐Ÿ“ฉ "They have to be in case people moved and didnโ€™t etc."

As the regulatory landscape tightens, many citizens are left wondering: will these measures enhance security or just widen the gap between platforms and their communities?

Looking Ahead

With projections indicating that around 60% of crypto platforms may adopt similar identity checks within the next year, the interplay between regulation and accessibility continues to be a hot topic. The challenge will be finding a balance that protects users while not alienating them altogether.